We are currently switching IT systems in order to better serve you. You may experience delays in shipping during this time. We will be back to business as usual July 6th. Until then, enjoy discounted shipping on orders under $50, and orders over $50 always ship free.

FAQ's

  • Where does my order ship from?

We ship your order right from our doorstep in Newport News, VA to yours.

  • How much does shipping cost?

Orders over $50 always enjoy free standard shipping. There is a $5 everyday shipping cost for standard shipping on orders under $50. Any order can be shipped with 2-day expedited shipping for $15.

  • How long will my order take to arrive?

Delivery times will vary based on location and the options you choose at checkout. Standard shipping takes 3-10 business days. We know it’s hard to wait for your new favorite piece, so you can choose 2-day shipping for a small fee to guarantee that your item will ship within 2 business days.

  • What is your return policy?

We want you to love your purchases as much as we do. If you are not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund within 30 days of receipt of your product.

See our return policy for instructions and details about returns or exchanges involving discounts, shipping, gifts, and taxes.

  • How can I track my order?

We know how it feels to be eagerly awaiting the arrival of your new favorite style! So we’ve made tracking your order easy. Once your order has shipped, just log into your account and look at your orders to find your tracking information.

  • Can I cancel or change my order?

Change your mind? If you’d like to cancel or change your order, please call our customer service representatives between 8am-5pm EST Monday through Friday at 877.279.6656 or email us at service@carolandfrank.store to find out if you can alter your order. Orders that have already shipped cannot be altered but may be returned for a replacement or refund. Please head over to returns for more information.

  • I ordered two of the same item, but they look slightly different! What’s up with that?

carol & frank knows that you don’t fit into a cookie-cutter mold, and neither do we. That’s why we collaborate with skilled artisans to bring handcrafted beauty and style to your home. This means many of our collections feature completely unique, one-of-a-kind pieces that each display subtle variation.

 

PRICING DISCLAIMER. All prices on this website are subject to change without notice. While we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our website may be mis-priced. We reserve the right to refuse to honor any incorrect prices.

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